Cloud Call Center
- We provide live call answering services, whatever the size of the business, in a variety of flexible and scalable packages, including full coverage 24/7.
- After connecting your phone lines to (Assist ME), we will connect your customers to our customer service platforms, where the work team deals with your customer requests and add them to CRM.
- Offering live chat answering service using canned responses that are stored in our systems. moreover, the canned responses will make the team more reactive & responsive when handling tons of questions.
- We offer outbound and inbound call services.
- Transfer/routing calls.
- Call recording.
- Customer support.
- Integration with hundreds of CRM programs and other popular programs, so you can get the most important information directly where you want.
- We can get caller information before answering a call by using the call screen.
- We can block unwanted messages or unwanted callers from accessing the company's lines.
- All-in-one system is a system designed to help companies around the world improve services, increase productivity and reduce costs.
- IT Support.
Basic
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3 Call Center Agents
1 Call Center Supervisor
Answering Calls 9 hours 7 days
WhatsApp business activation with your number
Reports only for the in-bound calls
IVR standard
Block inappropriate calls & phone numbers
Updates by email (feedback /complaints) by the end of the day
Advance
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6 Call Center Agents
1 Call Center Supervisor
Answering Calls & Live Chat 9 hours 7 days
WhatsApp business activation with your number
Customer data Monthly Back up
IVR standard
Reports for in-bound calls & chat workflow
Block inappropriate calls & phone numbers
Responding to all Social Media (Facebook and Instagram ) interactions
Instant update on ticketing system
Business
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10 Call Center Agents
1 Call Center Supervisor
Answering Calls & Live Chat 24 hours 7 days
Customer data Monthly Back up
IVR Custom
Whatsapp business activavtion with your number
Reports for in-bound calls & chat workflow
Block inappropriate calls & phone numbers
Responding to all Social Media (Facebook and instagram ) interactions 24 hours up to two business accounts )
Through (Assist Me) we can provide you with a service to Integrate chat into your website , and all Questions within the web chat will be answered by the agent within 24 hours (up to two websites)
Instant update on ticketing system
Pricing Plan
Services
Services
Services
Get a professional website designed according to your needs.
